Position Description

• Provide training in customer service, help desk operations and customer service, as necessary
• Ensure that work areas are clean and safe according to applicable regulations.
• Provide Personal Computer (PC) maintenance, setup, troubleshooting and repair.
• Provide printer maintenance, setup, troubleshooting and repair.
• Provide software/application installation, troubleshooting and support.
• Troubleshoot and assist with repair of network connectivity issues.
• Provide generalized customer assistance, as needed.
• Provide minor LAN Account Maintenance, if assigned
• Perform movement of equipment, if assigned.
• Answer phone calls, take messages and refer callers to appropriate offices, as needed.
• Interface with base communications squadron personnel as directed by Information Assurance Officer (IAO)
• Complete other projects as assigned by IAO.

Professional Qualifications

• Requires DoD background investigation

• Two years of PC/Network troubleshooting experience

• Excellent customer service skills

• Knowledge of Microsoft Operating Systems (XP, Vista, Windows 7, Windows 8.1)

• Knowledge of Microsoft Office products

• Knowledge of basic networking

• Security certification as required for Information Assurance Technician Level 1

For DoDI 8570

• CompTIA A+ 220-602 Exam, IT Designation Score Report 220-602